I use Google Remote Desktop to help sort out problems related to software, show you how to do something remotely.
In order for me to be able to use Google Remote Desktop, you must have Google Chrome installed
Installing Google Remote Desktop
Visit remotedesktop.google.com/support in you Google Chrome Browser and follow the instructions. Don’t worry I will probably be on the end of the phone with you while you are completing these steps.
If for some reason you are unable to get Google Remote Desktop installed you may require a Home Callout to repair your computer or to have Google Chrome or Google Remote Desktop installed for you.