Remote Desktop

I can use Google Remote Desktop to help sort out problems related to software, show you how to do something remotely.

In order for me to be able to use Google Remote Desktop, you must have Google Chrome installed

Set up remote access

WindowsMacLinuxChromebook
  1. Download the Chrome Remote Desktop app.
  2. On your computer, open Chrome.
  3. In the address bar at the top, type chrome://apps and press Enter.
  4. Click Chrome Remote Desktop.
  5. Under ‘My Computers’, click Get started.
  6. Click Enable remote connections.
  7. Enter a PIN and re-type the PIN. Click OK.
  8. Click Yes to install the Chrome Remote Desktop service.
  9. Confirm the Google Account and enter the PIN again to continue.

The computer that you allowed should appear under ‘My Computers’.

  1. Download the Chrome Remote Desktop app.
  2. On your computer, open Chrome.
  3. In the address bar at the top, type chrome://apps and press Enter.
  4. Click Chrome Remote Desktop Chrome Remote Desktop App
  5. Under ‘My Computers’, click Get started.
  6. Click Enable remote connections. Then, follow the onscreen instructions.
  7. Chrome will download a .dmg file. Click Save.
  8. Once the file downloads, open it.
  9. Follow the on-screen prompts to finish the installation. Then, return to Chrome.
  10. To turn on remote access to your computer, click OK.
  11. Enter a PIN and re-type the PIN, then click OK.
  12. When a box appears, unlock the panel and confirm your account and PIN again.
  13. The ‘Remote connections for this computer have been enabled’ message will appear. Click OK to dismiss it.

The computer that you allowed should appear under ‘My Computers’.

Step 1: Download and set up Chrome Remote Desktop

Download the Chrome Remote Desktop app.

Step 2: Install the Debian package for the host components

Download the 64-bit Debian Package here.

Step 3: Create a virtual desktop session

If you have Ubuntu 12.04, skip to Step 4.

  1. Look in /usr/share/xsessions/ for the .desktop file for your preferred desktop environment.
    • For example, Cinnamon has a file named ‘cinnamon.desktop’ with the following command: gnome-session --session=cinnamon
  2. Create a file called .chrome-remote-desktop-session in your home directory with the following content:
    • exec /usr/sbin/lightdm-session "<YOUR_EXEC_COMMAND>"
  3. Replace <YOUR_EXEC_COMMAND> with the command at the end of your .desktop file:
    • In the example for Cinnamon, the correct command is exec /usr/sbin/lightdm-session 'gnome-session --session=cinnamon'
    • Unity desktops require some additional code. The full command is DESKTOP_SESSION=ubuntu XDG_CURRENT_DESKTOP=Unity XDG_RUNTIME_DIR=/run/user/$(id -u) exec /usr/sbin/lightdm-session 'gnome-session --session=ubuntu'
  4. Save the file called ‘.chrome-remote-desktop-session’.

Step 4: Allow remote connections

  1. On your computer, open Chrome.
  2. In the address bar at the top, type chrome://apps and press Enter.
  3. Click Chrome Remote Desktop.
  4. Under ‘My Computers’, click Get started.
  5. Click Enable remote connections.
  6. Enter a PIN and re-type the PIN. Then click OK.
  7. Dismiss the confirmation dialogue.
  1. Download the Chrome Remote Desktop app.
  2. Click Add to Chrome.
  3. Confirm by clicking Add app.
  4. In the corner of your screen, click the Launcher  > Up arrow ^.
  5. Click Chrome Remote Desktop.

Share your computer with someone else

You can give others access to your computer. They’ll have full access to your apps, files, emails, documents and history.

  1. On your computer, open Chrome.
  2. In the address bar at the top, type chrome://apps and press Enter.
  3. Click Chrome Remote Desktop.
  4. Click Get started.
  5. To create an access code, click Share.
  6. Send the code to the person that you want to use your computer.
  7. When the other person enters the access code, they’ll see your email address and have full control of your computer.
  8. To end a sharing session, click Stop sharing.

If for some reason you are unable to get Google Remote Desktop installed you may require a Home Callout to repair your computer or to have Google Chrome or Google Remote Desktop installed for you.